Foire aux questions

La pandémie de COVID-19 apporte beaucoup d'incertitudes. En ce qui concerne les voyages et les vacances et les mesures disponibles pour garantir notre sécurité sont actuellement très limitées. Nous aussi suivons strictement les conseils aux voyageurs du gouvernement et utilisons les mêmes codes de couleur vert, jaune, orange et rouge. Voulez-vous voyager en toute sécurité pendant la pandémie du Coronavirus? Lisez ici les avantages d’un voyage en camping-car dans un pays ou une zone avec un conseil de voyage vert ou jaune.

L’impact mondial de la crise sanitaire du Covid-19 est tel que, au vu de la situation actuelle, Worldwide Campers n’est malheureusement plus en mesure de garantir les conditions d'annulation standard des loueurs de camping-car qui stipulent, qu’en cas d'annulation dans les délais requis, le montant de la location moins les frais d'annulation sera remboursé.

Comme beaucoup d’autres entreprises du voyage et compagnies aériennes, nous délivrons dorénavant des bons d’achat pour la location de votre camping-car. Cette pratique a maintenant été approuvée par une législation (d'urgence) dans la plupart des pays européens. Nous vous remercions de votre compréhension. Si vous souhaitez annuler votre réservation de camping-car, nous vous proposerons donc un bon d’achat de la valeur du montant total de la location payé. Avec ce bon d’achat, il vous est possible de reporter votre réservation de camping-car et d’utiliser le montant du bon d’achat comme avoir. Certaines compagnies de location de camping-cars avec lesquelles nous travaillons offrent à présent des conditions d'annulation plus souples. Alors contactez-nous pour savoir lesquelles !

De nombreuses compagnies de location de camping-cars avec lesquelles nous travaillons offrent temporairement des conditions d'annulation plus souples avec peu ou sans frais d’annulation et ce pour toute nouvelle réservation pour 2020 et 2021.

Vous pouvez donc réserver votre camping-car en toute tranquillité avec la garantie de pouvoir annuler jusqu'à un mois ou une semaine avant le départ.

Pour chaque annulation, Worldwide Campers se voit dans l‘obligation de facturer 50 euros de frais d’administration. Ces frais seront toutefois déduits du montant d’une réservation ultérieure. Voulez-vous annuler votre réservation en dehors de ces délais souples d’annulation? Dans ce cas s’appliquent les conditions d'annulation habituelles.

Choose a vehicle that fits your budget, travel company and comfort preferences. After selecting a destination, pickup location and drop-off location, you click on 'Find an RV'. You will see an overview of all our vehicles, available on your selected location. They are automatically in order of pricing. If you want more information about the vehicle or RV supplier, click on 'vehicle details'. 

Worldwide Campers works together with 40 RV and camper suppliers worldwide. We offer 16 suppliers in North America, including large suppliers with dozens of rental locations and smaller RV specialists. We work together with Cruise America and El Monte, which are large companies with many locations accross the USA. We also work together with Campervan North America and Best Time RV, which have less rental locations but a lot of knowledge, experience and passion for their business. All our suppliers have an excellent track record and offer good quality campers and RVs. Of course there are some differences between the suppliers and their rental vehicles. Not only in pricing, but also in service and age of the campers. We refer you to our suppliers page for a closer look on all suppliers. You can also contact our customer service team for more information. We will gladly advise you!

If your preferred rental location is not listed on our website or in our booking engine, we do not offer this location. 

We advise you to book as early as possible in order for you to have enough choice in rental vehicles and the best prices. Most of our suppliers decide their rates according to supply and demand. The higher the demand, the higher the vehicles rates will be. Within the USA we work together with a couple RV suppliers, who offer early bird discounts up to 20% if you book a year ahead. Are you planning on traveling in the summer months? Then we advise to book your vehicle before January.

If you book RV rental in a foreign country, we advise you to book one year to six months prior to your departure. Many of our suppliers outside of North-America have smaller fleets but are popular in demand. 

Regularly check our specials and sign up for our monthly newsletter to stay up to date on all our early bird discounts.

Many of our RV and camper suppliers work with flexible rates, which change regularly based on the demand and the amount of vehicles left at a particular rental location. Depending on the supplier rental rates are adjusted monthly, weekly or daily. Worldwide Campers always checks the current rates and will send you a quote including special discounts that might be valid at that time.

The vehicle of your choice is only guaranteed at the time of a paid booking. We work with our suppliers to check availability and make a preliminary hold for a period of 48 hours at the time of your requested quote. Should the vehicle you chose in your quotation not be available, we will offer you a fitting alternative 

Le kilométrage est inclus dans le prix de la location pour la plupart des destinations sauf pour l’Amérique du Nord. Si vous louez un camping-car aux Etats-Unis ou au Canada, vous aurez à acheter des “mileage packages” (des paquets de kilométrage) lorsque vous réaliserez votre réservation. Si vous allez au-delà, vous serez facturé à la restitution du véhicule.

La plupart des entreprises de location de camping-cars permettent des locations pour un aller-simple, en fonction de la saison et de la disponibilité. Une location aller-simple se fait toujours sur demande et requière des frais supplémentaires. En savoir plus ici.

This depends on the rental conditions of the supplier. If you would like to change the pickup or drop-off date prior to your departure, please contact us. If you are already traveling and you wish to extend or shorten your rental days, please contact the supplier directly to determine availability of your rental vehicle. 

La plupart des entreprises offrent la possibilité de s'inscrire via Internet avant de récupérer le véhicule. Vous pouvez gagner du temps avec ce processus. En savoir plus ici.

Cancellation can only be carried out by Worldwide Campers. It is not permitted to cancel directly with the supplier. The following costs apply:

• After confirmation of the booking - until 14 days prior to your pickup date: EURO 50,00 + cancellation charges of the supplier.
• Within 14 days of the pickup date and in case of a no show at the rental location: EURO 100,00 + cancellation charges of the supplier.

Check the cancellation policy of the supplier in your rental conditions for any additional costs or contact us for more information. 

Pour conduire un camping-car, vous devez être titulaire et en possession d’un permis de conduire valide et courant. Ce permis doit être rédigé en caractères romains pour être lisible par les employés de l’agence. Votre permis de conduire devra avoir une validité de plus d’un an minimum, sauf pour notre agence de location McRent qui demande un minimum de trois ans ainsi qu’un âge minimum de 23 ans pour effectuer une location. Les autres entreprises de location exigent un âge minimum de 21 ans pour conduire le camping-car. Seuls les agences Touring Cars, Hippy et Jucy permettent de louer un camping-car à 18 ans. Pour plus d’informations, téléchargez ici les conditions générales exactes de l’entreprise de location que vous avez choisi.

For most of our suppliers the minimum age for driving a rental RV is 21 years old. However, some suppliers have a minimum age requirement of 25 years old and/or driver must hold a valid driver’s license for at least one year.

Suppliers Hippie Campers, Travellers Autobarn and Jucy have an aqe requirement of 18 years to drive their campervans in Australia. Please refer to the terms and conditions of your preferred supplier.

Yes. The main driver needs to show a valid credit card issued in their name. The supplier will use your credit card to guarantee a security deposit and any extras you may add to your reservation at the rental location.

When you pick up your rental vehicle you will need to show a valid drivers license (international license is acceptable) and a credit card issued in the name of the main driver. Additional drivers are added to the rental agreement at the pickup location, where they also need to show a valid driver's license. 

Please note that you are always responsible for your own travel documents.  In the case of RV rental in a foreign country, you may also have to show a valid passport or ID card. In some countries your passport has to be valid for several months after your return.

Automobile insurance does cover camper rental insurance, additional insurances are advised when renting an RV. Please contact our customer service team for more information.

Most of our US suppliers require a security deposit of $500-2000. This amount will be refunded to you within 4 weeks after your return. Travelers Autobarn is an exception: if you add the collision damage waiver to your reservation, the security deposit fee will be waived. The security deposit needs to be paid by credit card at the time of your rental pick-up. Details of security deposits are listed by supplier under terms and conditions on our RV & camper suppliers.

If you want to cover the deductible you need additional coverage. Worldwide campers can arrange this coverage with our No Risk Warranty. In case of damage or theft of the RV you will be held liable for an amount with a maximum similar to the deposit, and charged by the supplier. If you purchase our No Risk Warranty, Worldwide Campers will refund the amount charged up to a maximum of 2750 USD. Please refer to our Insurance page for more information.

Certaines sociétés de location proposent des transferts de l'hôtel ou de l'aéroport à leurs emplacements. Lisez les conditions ici ou contactez notre centre d'appels pour plus d'informations.

“Le coffret de commodité” (“convenience kit”) contient divers articles, tels : des ustensiles de cuisine, des équipements de ménage, une trousse de secours, des produits de toilette, des cartes routières, un ou des extincteurs.

“Le kit personnel” comporte des draps, des duvets, des oreillers, des taies d’oreillers, des serviettes de bain et de table.

Le camping-car est complètement passé en revue. L’agence s’assure que tous les réservoirs à eau et à déchets sont vides, que le camping-car est propre, que les huiles sont au bon niveau, que les bouteilles de propane sont pleines et que les pneus et fenêtres sont fonctionnels.

En savoir plus ici.

Our supplier Road Bear RV in the USA includes a camping table in their rental rate. Our other suppliers offer camping tables and chairs for a small fee ranging from $10-30 for the length of your rental. Many campgrounds in North America provide a picnic table at each campsite.

Generally speaking, you can connect (hook-up) to electricity when you are parked at a campground. When you are not connected to the local power network, you can use the generator which will be helpful if you are staying in a national park or at a campground without hook-up facilities.  Costs of a generator vary per supplier and will be included in the quote you receive as an option.  You can also choose to rent the generator at the rental location.

Some of our suppliers, like Road Bear RV offer WiFi in their vehicles for a daily fee. If you would like WiFi in your rental vehicle, please indicate this in your request for a quote.

Les animaux sont parfois autorisés. Certaines autorités autorisent les chiens pour les malvoyants. Alors contactez notre centre d'appels ou renseignez-vous sur les conditions de la société de location que vous avez choisie.

Most RV and campervan models offer one or more of the beds listed below:
– Cabover bed: bed above the driving cabin, which is generally permanent/fixed as a bed.  This bed cabin will have a shorter height/head space.
– Double bed: permanent/fixed bed usually located in the back of the main cabin. Double beds are often near the bathroom and may have a rounded corner to ease the walkway to the bathroom.
– Dinette bed: the dining table can be removed and this area transforms into a bed.
– Queen bed: a large, detached bed in the back of the cabin, usually in a separate bedroom.
– Bunk beds: stacked single beds in the back of the cabin – a favorite with kids!

The sizing of the beds differs and it is wise to check if your travel company will fit their appointed beds. Check out the RV of Campervan details for the sizing. 

Beds do not include linens. You can add personal kits to your RV rental in Step 2 of your quotation request. The personal kits consist of individual bedding including sheets, blanket, pillows, pillowcases, washcloths and towels and are only available at aditional costs. If you do not want to purchase personal kits, you will need to supply your own bedding, pillows and linens. 

If you rent a large RV for 5 people or more,often there is storage space in the back for all your belongings. In order to utilize all the storage space in your vehicle, we advise that you pack your belongings in bags or soft-shelled travelbags versus hard-sided suitcases. Please check the camper details of your preferred vehicle for more information.

Sometimes it is possible to leave your suitcase in storage at the rental location, which means you only bring the contents of your suitcase in the RV or campervan. This is only possible for round trips and at your own risk. 

The pickup and drop-off procedure at the rental location takes 1-2 hours.

La procédure de prise en charge et de restitution du camping-car dure environ deux heures. A la prise en main, vous devrez regarder une vidéo d’informations sur votre camping-car et son fonctionnement. Il y a aussi du manuel d’utilisation à l’intérieur du véhicule. 

Oui, de nombreuses agences de location mettent à la disposition de leurs clients un parking sur leur site de location, mais cela est à vos risques et perils.

Suppliers generally have dedicated reservations for the vehicles at the rental locations, and on-site changes cannot be accommodated.  If you are unsure which RV or camper model will fit your needs, please contact us, we would be happy to help guide you to the perfect vehicle!

La procédure de prise en charge et de restitution du camping-car dure environ deux heures. A la récupération et à la restitution du véhicule, une inspection sera effectuée et les papiers et contrats devront être remplis et signés. L’employé de l’agence fera également un inventaire.

Oui, vous pouvez conduire votre camping-car dans tous les pays d'Europe à l'exception de la Roumanie et de la Bulgarie. Cela vaut également pour l'Amérique du Nord, l'Afrique et l'Amérique du Sud. En savoir plus ici.

Please call the supplier immediately for any roadside assistance or report of damage to the vehicle. You will find the telephone number in the Roadside Assistance booklet – and it is typically also located on your keychain.  The supplier will advise you what to do. Depending on the situation, this could mean a visit to the nearest service garage, or even being towed if the vehicle cannot be driven. In all cases, we suggest you document who you spoke to at the supplier service center as well as retain all receipts or invoices associated with any service or repair.

Special note:  We strongly advise that you read through any travel restriction.  If you experience roadside problems in an area that is restricted, you may be responsible for towing charges. (For example, traveling into or through Death Valley, CA during the summer months is prohibited.) 

Le meilleur conseil que nous puissions vous donner est de visiter les sites suivants KOA. Ce site internet vous offre la possibilité de consulter les différents lieux à proximité de votre destination et également de faire une réservation. Recreation.gov vous donne un aperçu des emplacements de camping dans ou à proximité des parcs nationaux. Nous vous recommandons de toujours réserver votre première nuit à l'avance (surtout en haute saison). Ainsi, à partir de là, vous pouvez réserver votre prochain camping via les agences qui s'y trouvent. En savoir plus ici.

A full hook up is a campsite with all facilities for your RV. You can hook up the RV to electricity, water and sewer. You do not need a full hook up for every overnight, but it is advised to stay at a full hook up campsite every few days. 

Tolls are the responsibility of the renter.  RV and camper rentals are not equipped with a transponder or toll sticker (pass). If a toll was mistakenly not paid, the supplier may share your name and address details to the relevant toll collection agency. The toll collector will then send you an invoice directly. You are responsible for payment of the toll charge directly to the toll collection agency, which can usually be done through the website of the relevant authority. In other cases, the supplier will pay the toll and in turn, the toll fee will be charged using your credit card on file.  The toll may be subject to administration fees.

Any traffic violations resulting in fees or tickets will be handled in a similar way as above – either paid directly to the issuing authority or reimbursing the supplier on your behalf.

When you pick up your RV, the supplier will completely overview the vehicle with you and check for any damages prior to your departure. If you notice damage or something that is not according to the rental agreement, please bring this to the immediate attention of the supplier for resolution. If you have any issues during your trip, please contact the supplier directly utilizing the customer service number provided at check-in.